You will be an active participant in our small, collaborative team that is building the premier digital marketplace for maternal healthcare and online childbirth education. .

To be successful in this role requires ability to manage multiple projects simultaneously, effectively prioritize, and answer to multiple supervisors. If you are self-motivated and have the ability to add value in a dynamic environment this is a true opportunity for active and participatory learning and professional growth.

Responsibilities will include:

• Research
• Data management 
• Marketing activities 
• Participating in meetings 
• Competitive analysis
• Marketing ideation and implementation
• Conduct consumer surveys
• Update website
• Content production support 

Requirements

• Interest in/passion for women’s healthcare
• Quick learner 
• Ability to self-manage, work remotely as part of a team, and deliver completed tasks and projects
• Basic spreadsheet skills
• Confident writer
• Junior or Senior in college able to claim credit for internship
• 20-40 hours per week availability

Intern will be given the opportunity to audit childbirth classes, doula trainings and breastfeeding counselor trainings

For additional questions please contact careers@getboober.com

Boober is seeking competent and compassionate people with knowledge of lactation, pregnancy, birth, and postpartum. Care Connectors are responsible for managing inbound requests from prospective parents and matching them to care providers using the boober platform. Ideal candidate is or was a doula and/or lactation counselor, has strong customer service skills, sales experience, is confident and caring when speaking to people and loves providing non-judgmental support. Must be computer savvy, a fast learner, and able to navigate a new and evolving software landscape (training provided). This is a shift-based, P/T position and can be done remotely. Pay is variable depending on shift length and volume of inbound requests.

For additional questions please contact careers@getboober.com

About the job

The Care Providers, (doulas, lactation consultants, therapists, etc.) on the boober platform are the lifeblood of what we do. Without them, the client side of our marketplace wouldn’t exist. As the Provider Network Manager, you will be in charge of recruiting, onboarding, and supporting the providers who work (in-person & virtually) everyday to fulfill the boober mission - to transform healthcare experiences and outcomes for expectant and new parents. This position is critical to every stage of the Care Providers’ experience with boober - from recruiting and building positive awareness about boober, onboarding to the boober platform, troubleshooting any issues once they’re on the boober platform, providing tools, resources, and educational opportunities to help providers thrive, ensuring that our platform is equitable and combats all forms of racism and discrimination within perinatal care, ensuring that BIPOC and/or LGBTQ+ providers' needs are met and creating an actively anti-racist community among the care providers.

Responsibilities

• Recruit, onboard, and support local Care Providers in Metro NY area and in various other markets
• Represent boober’s core values and lead by example to help build our culture around compassionate, empathetic, and non-judgmental support for parents and providers alike.
• Onboard Care Providers to the boober Platform
• Actively manage feedback loop between boober and provider network to ensure platform effectively serves providers and initiate regular updates to improve platform functionality.
• Serve as key point person for care providers on the boober platform.
• Organize and manage provider community benefits, workshops, events, continuing education, training, and other resources.
• Organize, host and recruit guest speakers for monthly Lunch + Lounge events.
• Build a sense of community, develop programming and other benefits that create value for Care Providers to drive provider satisfaction and retention.
• Develop mentorship program for new Care Providers and create peer to peer counseling opportunities.
• Develop and follow Care Provider vetting/qualification process
• Recruit, hire, and manage Regional Provider Ambassadors as needed in targeted secondary markets.
• Identify viable channels for provider acquisition and growth
• Position is based in New York but may require some travel as we expand into additional markets.

What we're looking for

• Candidates that are aligned with boober’s values and our mission to improve American health through accessible, expert education and care for all pregnant people, babies, and parents -one family at a time.
• 5+ years experience as a provider and/or administrator/executive in birth-related field (Midwife, OB, doula, lactation professional, etc.)
• 2+ years experience in administrative and/or managerial roles
• Existing network of relationships with birth providers in NYC and beyond
• Self-starter, goals oriented, dedicated, non-judgmental
• Exceptional communicator with effective relationship management skills -- ability to navigate challenging conversations as well as give positive feedback
• Comfortable in high-paced, dynamic work environment and ability to take charge, make decisions and problem solve when challenges arise.
• Passion for building community in an organizational environment

Benefits

• Flexible personal time and vacation policy
• Remote option
• Salary commensurate with experience

How to Apply

Does this position sound like a good fit? Please complete the form below.

For additional questions please contact careers@getboober.com

About the job

We are seeking a part-time social media contractor to increase brand awareness, generate engagement,  and educate our users through our social media channels (Facebook, Instagram, Twitter, LinkedIn, YouTube). In this role you would be responsible for building and executing strategy, day-to-day social media management, and ongoing reporting. We seek a highly motivated team player to assist in creating and implementing social media content, communicating with followers, managing influencer partnerships, and coordinating social media promotions. Our perfect candidate shares our passion for improving health outcomes for growing families in the US, is self-motivated and has the ability to function in a fast-paced environment.

Responsibilities

• Create and plan content for the company’s social media channels (primarily Facebook, Instagram, Pinterest, Twitter and LinkedIn)
• Develop weekly and monthly content calendars 
• Oversee social media engagement (organic and paid) 
• Analyze social media performance data and insights to gauge the success of campaigns and posts 
• Identify and nurture partnerships with various accounts on social media, baby brands, birth workers, parents & parenting influencers
• Assist with promotional planning and writing for digital and offline campaigns as needed
• Help leverage and repurpose PR content to extend the reach and impact of boober’s earned media

Required Skills/Experience: 

• Social media organic and paid marketing 
• Facebook/IG insights and performance metrics 
• Pinterest insights and performance metrics a plus
• Knowledgeable of social media trends 
• Influencer marketing
• Content optimization 
• Promotional writing and editing 
• Social media scheduling tools
• Facebook Business Manager 
• Pinterest Business Manager a plus
• Google Suite
• Canva, Photoshop or other graphics tools

Qualifications: 

• 1-3 years of experience in social media marketing and analytics. Recent grads are welcome!
• Bachelor’s degree with a focus in marketing, advertising, communications, PR, or a related field
• Birthworker experience a plus

How to Apply

Please complete the form below.

For additional questions please contact careers@getboober.com

About the job

The Intake Operations Manager is responsible for managing all aspects of the parent to provider matching process; on a systematic, operational, and transactional level. Connecting expecting and new parents to qualified care providers on the boober platform relies on both manual human interactions and automated digital processes in our custom (and evolving) software and the Intake Operations Manager ensures that the entire process operates efficiently and effectively. This is a dynamic role that requires an equal mix of operational proficiency, comfort with using and learning technology/software (though it is not a technical position), team management ability, commitment to sales-oriented goals, and customer service. 

Responsibilities

• Oversee all aspects of the parent to provider matching system
• Ensure that the booking process works from both the customer and provider perspective
  • Maximize conversion rate of booking requests across all services towards monthly revenue goals
• Participate in ongoing development of the software platform and new features to improve the booking process and reduce friction
  • Feature testing and troubleshooting
• Investigate, address and troubleshoot challenges/issues with booking system
• Create and update support documentation in Helpscout for customers and provider using the boober platform
• Manage and train Care Connector Team
• Ensure monthly booking goals are reached in total and for specific service types
• Customer Service Management (responding to client issues)
  • Assess customer service issues with customers, Care providers, and Care Connectors in a timely manner
  • Resolve issues to ensure that all customers are satisfied with the service they receive and enforce our happiness guarantee, issuing refunds if necessary.
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What we're looking for

• Candidates that are aligned with boober’s values and our mission to improve American health through accessible, expert education and care for all pregnant people, babies, and parents -one family at a time.
• Comfortable working with and learning technology and software (though does not require specific technical expertise). 
• Capable of managing multiple systems and projects simultaneously in a dynamic environment.
• Experience managing or supervising a team in a work environment
• Knowledge and experience in at least one field of birth work. Broad knowledge base is preferred.
• Effective communicator -- ability to navigate challenging conversations as well as give positive feedback.
• Comfortable in a high-paced, dynamic work environment and ability to take charge and make decisions and problem solve when challenges arise.

Benefits

• Flexible personal time and vacation policy
• Remote option
• Salary commensurate with experience

How to Apply

Does this position sound like a good fit? Please complete the form below.

For additional questions please contact careers@getboober.com