Early stage healthtech startup seeking energetic,  intern to assist in multiple facets of our growing business.  You will be an active participant in our small, collaborative team that is building the premier digital marketplace for maternal healthcare and online childbirth education. .

To be successful in this role requires ability to manage multiple projects simultaneously, effectively prioritize, and answer to multiple supervisors. If you are self-motivated and have the ability to add value in a dynamic environment this is a true opportunity for active and participatory learning and professional growth.

Responsibilities will include:

• Research
• Data management 
• Marketing activities 
• Participating in meetings 
• Competitive analysis
• Marketing ideation and implementation
• Conduct consumer surveys
• Update website
• Content production support 

Requirements

• Interest in/passion for women’s healthcare
• Quick learner 
• Ability to self-manage, work remotely as part of a team, and deliver completed tasks and projects
• Basic spreadsheet skills
• Confident writer
• Junior or Senior in college able to claim credit for internship
• 20-40 hours per week availability

Intern will be given the opportunity to audit childbirth classes, doula trainings and breastfeeding counselor trainings

For additional questions please contact careers@getboober.com

Boober is seeking competent and compassionate people with knowledge of lactation, pregnancy, birth, and postpartum. Care Connectors are responsible for managing inbound requests from prospective parents and matching them to care providers using the boober platform. Ideal candidate is or was a doula and/or lactation counselor, has strong customer service skills, sales experience, is confident and caring when speaking to people and loves providing non-judgmental support. Must be computer savvy, a fast learner, and able to navigate a new and evolving software landscape (training provided). This is a shift-based, P/T position and can be done remotely. Pay is variable depending on shift length and volume of inbound requests.

For additional questions please contact careers@getboober.com

About the job

The Care Providers, (doulas, lactation consultants, therapists, etc.) on the boober platform are the lifeblood of what we do. Without them, the client side of our marketplace wouldn’t exist. As the Provider Network Manager, you will be in charge of recruiting, onboarding, and supporting the providers who work (in-person & virtually) everyday to fulfill the boober mission - to transform healthcare experiences and outcomes for expectant and new parents. This position is critical to every stage of the Care Providers’ experience with boober - from recruiting and building positive awareness about boober, onboarding to the boober platform, troubleshooting any issues once they’re on the boober platform, providing tools, resources, and educational opportunities to help providers thrive, ensuring that our platform is equitable and combats all forms of racism and discrimination within perinatal care, ensuring that BIPOC and/or LGBTQ+ providers' needs are met and creating an actively anti-racist community among the care providers.

Responsibilities

1. Recruit, onboard, and support local Care Providers in Metro NY area and in various other markets
2. Represent boober’s core values and lead by example to help build our culture around compassionate, empathetic, and non-judgmental support for parents and providers alike.
3. Recruit Care Providers for all service types
• Identify providers in specific service types offered through boober
• Respond to inbound “join boober” requests
• Explain how the platform works and encourage new Care Providers to join
• Negotiate terms & fees with individual Care Providers and general terms & fees for the platform
• Track progress and status of prospective Care Provider in the onboarding pipeline
4. Onboard Care Providers to the boober Platform (Ontraport)
• Add them as provider in system
• Assist Care Providers as needed in creating their provider profiles
• Follow up & check-in with newly onboarded Care Providers
• Confirm that all documentation (like certifications) are accurate and up to date
5. Develop, update, and maintain the digital Care Provider provider management system (Django)
6. Actively manage feedback loop between boober and provider network to ensure platform effectively serves providers and initiate regular updates to improve platform functionality.
7. Serve as key point person (representative/touchpoint/advocate/liaison) for care providers on the boober platform.
8. Organize and manage provider community benefits, workshops, events, continuing education, training, and other resources.
• Organize, host and recruit guest speakers for monthly Lunch + Lounge events.
9. Build a sense of community, develop programming and other benefits that create value for Care Providers to drive provider satisfaction and retention.
10. Develop mentorship program for new Care Providers and create peer to peer counseling opportunities.
11. Maintain communication channels with Care Providers on the platform
• Bi-weekly email newsletter Care Providers with platform updates, resources, class offerings, upcoming events, etc.
• Closed network group communication channels (i.e. Slack channel, Whatsapp group, FB group, etc.)
• Provide listening, debriefing, learning opportunities after challenging client experiences
12. Develop and follow Care Provider vetting/qualification process
13. Build and maintain positive relationships with:
• Care Providers, both on and off the platform
• National community of birth workers,
• Local community organizations, regional and national birthworker organizations and collaboratives
• Related medical professionals, hospitals, and other industry organizations and certifying bodies.
14. Recruit, hire, and manage Regional Provider Ambassadors as needed in targeted secondary markets.
15. Work closely with senior boober staff and founders and serves as a liaison between providers and boober executive team
16. Identify viable channels for provider acquisition and growth
17. Position is based in New York but may require some travel as we expand into additional markets.

What we're looking for

1. Candidates that are aligned with boober’s values and our mission to improve American health through accessible, expert education and care for all pregnant people, babies, and parents -one family at a time.
2. 5+ years experience as a provider and/or administrator/executive in birth-related field (Midwife, OB, doula, lactation professional, etc.)
3. 2+ years experience in administrative and/or managerial roles
4. Well respected in birth community
5. Existing network of relationships with birth providers in NYC and beyond
6. Self-starter, goals oriented, dedicated, non-judgmental
7. Exceptional communicator with effective relationship management skills -- ability to navigate challenging conversations as well as give positive feedback
8. Comfortable in high-paced, dynamic work environment and ability to take charge, make decisions and problem solve when challenges arise.
9. Passion for building community in an organizational environment

Benefits

• Flexible personal time and vacation policy
• Remote option
• Salary commensurate with experience

How to Apply

Does this position sound like a good fit? Please complete the form below.

For additional questions please contact careers@getboober.com

About the job

The Intake Operations Manager is responsible for managing all aspects of the parent to provider matching process; on a systematic, operational, and transactional level. Connecting expecting and new parents to qualified care providers on the boober platform relies on both manual human interactions and automated digital processes in our custom (and evolving) software and the Intake Operations Manager ensures that the entire process operates efficiently and effectively. This is a dynamic role that requires an equal mix of operational proficiency, comfort with using and learning technology/software (though it is not a technical position), team management ability, commitment to sales-oriented goals, and customer service. This role includes management of the Care Connector team - our amazing intake representatives that communicates directly with customers and Care Providers to find the best matches available based on the specific criteria.

Responsibilities

1. Oversee all aspects of the parent to provider matching system
2. Ensure that the booking process works from both the customer and provider perspective
• Maintain complete understanding of the customer booking process from a systematic perspective
• Manage all operational aspects of the customer booking process to ensure it operates efficiently on a systematic and transactional level, including the:
1. Automated digital processes on the custom platform (Django)
2. Manual human processes (Care Connectors, texting, phone calls, and phone system)
• Maximize conversion rate of booking requests across all services towards monthly revenue goals
3. Participate in ongoing development of the software platform and new features to improve the booking process and reduce friction
• Solicit and organize feedback and input from all relevant parties (Customers, Care Providers, and Care Connectors) and present to the product & development team.
• Feature testing and troubleshooting
4. Train Care Connectors in new platform features and processes
• Update training materials and documentation as needed
5. Investigate, address and troubleshoot challenges/issues with booking system
6. Create documentation in Helpscout that can be easily accessed by customers using the chat beacon or our texting/email system
• Update these articles as changes/updates occur
7. Manage Care Connector Team
• Scheduling: Ensure Care Connectors are scheduled, all shifts are covered, and CCs are on time. Reminders, as needed when CCs are covering for others.
• Review CC invoices for accuracy, approve & submit for payment
• Address and resolve CC concerns, issues, and challenges
• Support CCs with complicated booking transactions
• Recruit, onboard and train new Care Connectors
1. Following up and continuing to support so they are clear on expectations
2. Addressing gaps in knowledge so they can better serve customers
• Ongoing training and follow up with CC team when introducing new procedures, systems, and features.
• Coordinate and lead monthly Care Connector meetings
8. Ensure monthly booking goals are reached in total and for specific service types
9. Facilitate manual bookings and invoicing
• Coordinate or oversee Care Connectors in matching process for services that are not yet automated through the booking platform
• Manage billing and invoicing of customers and providers for these bookings
1. Accurately track payment and booking status
10. Customer Service Management (responding to client issues)
• Assess customer service issues with customers, Care providers, and Care Connectors in a timely manner
• Resolve issues to ensure that all customers are satisfied with the service they receive and enforce our happiness guarantee, issuing refunds if necessary.

What we're looking for

1. Candidates that are aligned with boober’s values and our mission to improve American health through accessible, expert education and care for all pregnant people, babies, and parents -one family at a time.
2. Comfortable working with and learning technology and software (though does not require specific technical expertise). Flexible and open to regularly learning new software or processes.
3. Capable of managing multiple systems and projects simultaneously in a dynamic environment.
4. Experience managing or supervising others in work environment
5. Knowledge and experience in at least one field of birth work. Broad knowledge base is preferred.
6. Effective communicator -- ability to navigate challenging conversations as well as give positive feedback.
7. Comfortable in a high-paced, dynamic work environment and ability to take charge and make decisions and problem solve when challenges arise.

Benefits

• Flexible personal time and vacation policy
• Remote option
• Salary commensurate with experience

How to Apply

Does this position sound like a good fit? Please complete the form below.

For additional questions please contact careers@getboober.com