If you cancel your virtual class for any reason:
- More than 15 days in advance you will receive a full refund.
- 15 or less days in advance you will receive a 50% refund.
- 3 or less days in advance there are no refunds.
If you need to reschedule a live, small group virtual class that is capped in number:
- 15+days in advance: no fee, as long as there’s availability
- 14 days or less in advance: we will move you to a later date with no fee if we can refill your space in the original class. If we cannot fill your spot, you will be responsible for the cost of the new class.
If you need to reschedule a live, webinar class:
- No fee. You can be moved to another class at any point.
Cancellation Policy for In-Person Classes:
- 30 plus days in advance, you receive 97% refund
- 15-30 days in advance, you receive 50% refund
- 14 days or less in advance, there are no refunds
Rescheduling Policy for In-Person Classes:
- 30 + days in advance, no fee, as long as there's availability
- 30 - 15 days in advance, $35 rescheduling fee, as long as there's availability
- 14 days or less in advance, $35 rescheduling fee + up to cost of class if the seat you leave does not fill
NOTE: FOR ALL CLASSES TAKING PLACE AT PYC (Upper West Side) THE PYC CANCELLATION POLICY WILL APPLY.
When you’re looking for lactation support it’s helpful to know a little bit about the different types of Lactation Professionals and the various levels of training and qualifications they have.
A Lactation Counselor (what we call Level 1) is a person certified by various organizations in a 45-hour training to offer basic lactation support and counseling. Lactation counselors can support new parents in the basics of feeding from help with trying to achieve a deeper latch, trying different holds and positions, to helping parents to get more comfortable how they sit or lie while they nurse, and to educate new parents on milk production. Counselors typically do not bring scales to assess milk transfer (though some very experienced people do), nor diagnose conditions like tongue tie, though they are generally able to resolve common issues and will tell you if you need to seek higher level of care, such as an International Board Certified Lactation Consultant (IBCLC).
Some of the certifications typically associated with lactation counselors are:
- CLSC - Certified Lactation Support Counselor
- CBC - Certified Breastfeeding Counselor
- CLC - Certified Lactation Counselor
- LSS - Lactation Support Specialist
- CLE - Certified Lactation Educator
- CLS - Certified Lactation Specialist
- CBS - Certified Breastfeeding Specialist
A Lactation Consultant typically refers to an IBCLC (International Board Certified Lactation Consultant), which is considered the highest level of lactation study a person can acquire. An IBCLC is certified by the International Board of Lactation Consultant Examiners® (IBLCE®) and independently accredited by the National Commission for Certifying Agencies (NCCA) of the Institute for Credentialing Excellence (ICE). An IBCLC works in a wide variety of settings, providing leadership, advocacy, professional development, and research in the lactation field.This rigorous training,involves thousands of hours of mentored, clinical training. An IBCLC will typically bring a specialized scale designed to assess milk transfer and can assess deeper problems with the tongue, lips, and palate of a baby.
Yes, some of the lactation professionals accept insurance. Be sure to let us know what type of insurance you have and we’ll connect you to someone who takes your insurance when available. We also work with a program that allows us to connect you to certain professionals who can get pre-approved to provide you with care (there may be a 1 or 2 day delay if you have the right insurance for this and choose this option, but it could be fully covered). Even if you do not have pre-approval from insurance your Lactation Professional can provide you with a superbill (a coded receipt) which may help you get reimbursed by your insurance carrier.
If you’re trying to get reimbursed, it’s always best to call your insurance carrier in advance to find out if they will reimburse and what requirements they may have. You may need to request an “out-of-network exception” or a “geographic exception”.
The following providers have been known to reimburse lactation consultant (LC) services: Aetna, UHC (United Health Care), BCBS, Cigna, Please contact your health insurance provider to confirm, as plans do vary state to state. Lactation consultations may be eligible for a HSA healthcare spending account, or FSA flex spending account. The easiest way to access these funds is to pay for your care bundle with the card associated with your account. We’ll send you a receipt for your records.
Learn more about insurance in our blog here.
The fee is a flat rate and generally includes the following, although is individual to each doula. Most doulas offer a free initial meeting (virtual or in-person depending) to offer you an opportunity to interview them before hiring your doula. Once you hire the doula, the flat fee typically includes:
- Unlimited phone, text and email support prior to your birth
- Prenatal meeting at your home or virtually to explore and clarify your birth preferences
- On-call 24 hours per day, 7 days per week from the time your contract with your doula begins (typically your 36th week of pregnancy until the birth of your baby)
- Your doula will attend your entire birth with no time limit* (in cases when the labor extends beyond 24-30 hours with no pause, they may call in their backup to give you fresh support!)
- Your doula will remain for 1 to 2 hours after the birth to help settle your family and assist with early feeding
- One postpartum meeting typically within one week after the birth
- The above is subject to the specific doula you hire and are great things to talk about in your initial meet ‘n’ greet.
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